|   |   |   |
|---|---|---|
|Provisioning & Onboarding|   |   |
|K-12 Teams Provisioning:|Phillips Lazarz|Provisioning and onboarding for K-12 school districts.|
|New Customer Cutovers:|Chris Tiefel|Customers who have just been cut over to our phone system.|
|Number Porting & Comm-Core Customer Onboarding:|Chris Tiefel|Porting numbers and onboarding Comm-Core customers.|
|Post-Migration Support:|Phil or Wes|Customers who have migrated to a new phone system or datacenter.|

|   |   |
|---|---|
|Support|   |
|After-Hours PBX Reboots:|Max Wagner|
|E911-Related Issues:|Chris Tiefel|
|Core Contact Programming Issues:|Josh Becker|
|Thread Admins:|Greg Knopp & Wes Payton|
|IronScales (Phishing Email Protection):|Tier 3 Technicians|
|Security & Surveillance:|Eric Moore|

|                    |                                                                                   |
| ------------------ | --------------------------------------------------------------------------------- |
| Sales & Billing    |                                                                                   |
| VTG Sales:         | Extension: x612                                                                   |
| Comm-Core Sales:   | Extension: x615                                                                   |
| Billing Inquiries: | Accounting Team Extension: x5554 Scope: Customer billing, invoices, and payments. |