
#Timing - How long a caller can wait 
#Capacity - How many calls in queue 

- Max wait time (default: unlimited) 
    - Strict - will force call to next agent    
    - Loose - Keeps ringing to agent 
- Agent Timeout 
- Retry - Time in between attempts between agents 
- Wrap-Up-Time 
- Auto Pause 
    - Good idea for high volume calls