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I am batman

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Cody Gibbs
2026-06-24 17:51:49 -04:00
commit 58bb13bd60
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General Notes/Escalations.md Normal file
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| | | |
|---|---|---|
|Provisioning & Onboarding| | |
|K-12 Teams Provisioning:|Phillips Lazarz|Provisioning and onboarding for K-12 school districts.|
|New Customer Cutovers:|Chris Tiefel|Customers who have just been cut over to our phone system.|
|Number Porting & Comm-Core Customer Onboarding:|Chris Tiefel|Porting numbers and onboarding Comm-Core customers.|
|Post-Migration Support:|Phil or Wes|Customers who have migrated to a new phone system or datacenter.|
| | |
|---|---|
|Support| |
|After-Hours PBX Reboots:|Max Wagner|
|E911-Related Issues:|Chris Tiefel|
|Core Contact Programming Issues:|Josh Becker|
|Thread Admins:|Greg Knopp & Wes Payton|
|IronScales (Phishing Email Protection):|Tier 3 Technicians|
|Security & Surveillance:|Eric Moore|
| | |
| ------------------ | --------------------------------------------------------------------------------- |
| Sales & Billing | |
| VTG Sales: | Extension: x612 |
| Comm-Core Sales: | Extension: x615 |
| Billing Inquiries: | Accounting Team Extension: x5554 Scope: Customer billing, invoices, and payments. |