I am batman

Training/Timing & Agent Options Tab.md

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+#Timing - How long a caller can wait 
+#Capacity - How many calls in queue 
+
+- Max wait time (default: unlimited) 
+    - Strict - will force call to next agent    
+    - Loose - Keeps ringing to agent 
+- Agent Timeout 
+- Retry - Time in between attempts between agents 
+- Wrap-Up-Time 
+- Auto Pause 
+    - Good idea for high volume calls