## **Never Mark Tickets Closed**
 
**Phone Notes**

call pause - \*46

SkyNet Sign in:
	ext - 2060
     password - 123456

**ESO tickets**

Completed no survey

**ScreenConnect**

toledohelpdesk.com

**Yealink Config**

IP address in browser URL (192.168.110.145)
username: admin
Password: 222222


Send Emails to the Ticket

CC help@vtgus.com
and add Ticket summary to subject line