3.5 KiB
Pangea is the e-fax/fax carrier. If the number is not in bandwidth and used for faxing, it would be in this carrier.
To access Pangea, go into the Comm-Core wiki page and find "eFax" and this page will load:
The option to choose, is the "eFax (vtg_internal) under the "matching pagenames". Once selected the following page will load:
Login: comm
Password: stE5tawR
Enter the creds and login the following screen will appear:
Selecting "Users" would be the main option to select from this page
Create User: If there isn't a profile for the fax/eFax, the user would need to be created, to create the user, click "Create User" and the following will show:
To setup fax to email, use the following:
Enter Login Name (typically email address)
Set Password
Global Configuration
-Check "SSL Fax"
-Check "Allow Resend Fax"
-Check "Allow PC to Fax"
-Check "Receive faxes as PDF"
Fax to Email Configuration
-Check "Allow Fax to Email"
-Enter Email Address
-Enter Fax Number
Fax Confirmation Settings
-Receive Email Confirmation
-Enter Email Address
-Check "Failure" and "Success"
Billing Settings
-Check "Reset usage every 1st of the month"
-Tariff: "1in1out"
-Company: "NO_COMPANY"
Save
Fax to email requires no physical equipment, but does require a driver. Below is the document with the drivers and instructions on how to install:
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Fax to Fax
Faxing from a fax machine would need an ATA to transmit the phone line from Analog to Ethernet. Connect the Ethernet cord from the back of the ATA and plug into a working jack. Setup the "Create User" as it would be done for an eFax, but with a few changes.
Listed below are the changes:
To setup fax to fax, use the following:
Enter Login Name (typically email address)
Set Password
Global Configuration
-Check "SSL Fax" -Check "Allow Resend Fax" -Check "Allow PC to Fax" -Check "Receive faxes as PDF"
Fax to Fax Configuration
-Check "Allow fax to fax"
-Check "Deliver fax when ATA is offline"
-Enter the mac address (No :, just numbers and letters)
-Line 1 – Fax2fax – No. Enter fax number (just numbers)
-Check "Deliver Fax to Fax Machine"
Fax Confirmation Settings
-Receive Email Confirmation -Enter Email Address -Check "Failure" and "Success"
Billing Settings
-Check "Reset usage every 1st of the month" -Tariff: "1in1out" -Company: "NO_COMPANY"
Save
Reports
Checking reports will be helpful, in the sense that someone is unable to fax in/out using either email and/or fax machine. Below is how to access the reports on the fax portal
Click on "report" next to the fax client and the following will appear:
Select the date requested and click on "show report" The next page will show:
This is the page that will show the information about a sending fax and/or receiving faxes
-Status – If it is fax to fax or fax to email
-FaxID – the information needed to troubleshoot with Pangea
-UserID – Is the User ID from the search page
-Time – what time it was sent or received
-Rate – How much each fax costs
-Pages – How many pages were faxed
-Duration – How long it took to send or receive the fax
-User Cost – Rate x Pages
-Email – If the fax was set to email to address
-Orig Phone Number – where the fax went or came from
If there are any technical questions, reach out to Pangea at 503-221-1111