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Training/Pangea.md

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+Pangea is the e-fax/fax carrier. If the number is not in bandwidth and used for faxing, it would be in this carrier. 
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+To access Pangea, go into the Comm-Core wiki page and find "eFax" and this page will load: 
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+The option to choose, is the "eFax (vtg_internal) under the "matching pagenames". Once selected the following page will load: 
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+Login: comm 
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+Password: stE5tawR 
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+Enter the creds and login the following screen will appear: 
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+Selecting "Users" would be the main option to select from this page 
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+Create User: If there isn't a profile for the fax/eFax, the user would need to be created, to create the user, click "Create User" and the following will show: 
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+To setup fax to email, use the following: 
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+Enter Login Name (typically email address) 
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+Set Password 
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+Global Configuration 
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+-Check "SSL Fax"    
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+-Check "Allow Resend Fax"    
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+-Check "Allow PC to Fax"    
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+-Check "Receive faxes as PDF" 
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+Fax to Email Configuration 
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+-Check "Allow Fax to Email"    
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+-Enter Email Address    
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+-Enter Fax Number 
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+ Fax Confirmation Settings 
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+-Receive Email Confirmation      
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+-Enter Email Address  
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+-Check "Failure" and "Success" 
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+ Billing Settings 
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+-Check "Reset usage every 1st of the month"    
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+-Tariff: "1in1out"    
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+-Company: "_NO_COMPANY_" 
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+ Save 
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+Fax to email requires no physical equipment, but does require a driver. Below is the document with the drivers and instructions on how to install: 
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+<<eFax Setup.docx>> 
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+Fax to Fax 
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+Faxing from a fax machine would need an ATA to transmit the phone line from Analog to Ethernet. Connect the Ethernet cord from the back of the ATA and plug into a working jack. Setup the "Create User" as it would be done for an eFax, but with a few changes.  
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+Listed below are the changes:  
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+To setup fax to fax, use the following: 
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+Enter Login Name (typically email address) 
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+Set Password 
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+Global Configuration 
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+ -Check "SSL Fax" -Check "Allow Resend Fax" -Check "Allow PC to Fax" -Check "Receive faxes as PDF" 
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+Fax to Fax Configuration 
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+-Check "Allow fax to fax" 
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+-Check "Deliver fax when ATA is offline" 
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+-Enter the mac address (No :, just numbers and letters) 
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+-Line 1 – Fax2fax – No. Enter fax number (just numbers) 
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+-Check "Deliver Fax to Fax Machine" 
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+Fax Confirmation Settings 
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+-Receive Email Confirmation     -Enter Email Address -Check "Failure" and "Success" 
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+ Billing Settings 
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+-Check "Reset usage every 1st of the month"   -Tariff: "1in1out"   -Company: "_NO_COMPANY_" 
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+ Save 
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+Reports 
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+Checking reports will be helpful, in the sense that someone is unable to fax in/out using either email and/or fax machine. Below is how to access the reports on the fax portal 
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+Click on "report" next to the fax client and the following will appear: 
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+Select the date requested and click on "show report" The next page will show: 
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+This is the page that will show the information about a sending fax and/or receiving faxes 
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+-Status – If it is fax to fax or fax to email 
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+-FaxID – the information needed to troubleshoot with Pangea 
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+-UserID – Is the User ID from the search page 
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+-Time – what time it was sent or received 
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+-Rate – How much each fax costs 
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+-Pages – How many pages were faxed 
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+-Duration – How long it took to send or receive the fax 
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+-User Cost – Rate x Pages 
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+-Email – If the fax was set to email to address 
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+-Orig Phone Number – where the fax went or came from 
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+If there are any technical questions, reach out to Pangea at 503-221-1111