12 lines
346 B
Markdown
12 lines
346 B
Markdown
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#Timing - How long a caller can wait
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#Capacity - How many calls in queue
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- Max wait time (default: unlimited)
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- Strict - will force call to next agent
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- Loose - Keeps ringing to agent
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- Agent Timeout
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- Retry - Time in between attempts between agents
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- Wrap-Up-Time
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- Auto Pause
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- Good idea for high volume calls |