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VTG-Vault/Training/B - Extensions.md
2026-06-24 17:51:49 -04:00

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Applications > Extensions 

Quick Create (no legacy_chan_sip it's depreciated) 

  • Use SIP [chan_pjsip] 
  • 3 digit extensions. Avoid using extensions starting with 1 
  • Display name = user 
  • Outbound caller ID
  • email address 

#Next 

  • Parking lot 
  • Create User 
  • User Groups 
  • Voicemail 
  • VM Pin is defaulted to the extension when created to force user to setup their mailbox on first use 

#Finish  Apply Config (Top right) after creating new extensions 

#edit extension

Voicemail

  • Require from same extension. On is more secure 

    • *97 will ask password on that phones extension without prompting for a pin (if a single user office with no one else has access to, this can be left off. but if on a shop floor for example, you would want to turn it on) 
  • Email address = VM to email 

    • Email attachment Y/N 

    • Play CID 

    • Play Envelope 

    • Delete Voicemail. VTG sets this to yes to prevent the phone mailbox from filling up 

      • If users are not getting emails, you can disable this and do a test for troubleshooting 
    • VmX Locater = IVR options for the extension

General 

Outbound CID - Blank if pbx default # 

!!!Emergency CID - Must make sure is correct E911 # 

Secret - This is used on the phone for registration 

Extensions does not equal users 

User manager settings can be left default in most cases