132 lines
3.5 KiB
Markdown
132 lines
3.5 KiB
Markdown
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Pangea is the e-fax/fax carrier. If the number is not in bandwidth and used for faxing, it would be in this carrier.
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To access Pangea, go into the Comm-Core wiki page and find "eFax" and this page will load:
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The option to choose, is the "eFax (vtg_internal) under the "matching pagenames". Once selected the following page will load:
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Login: comm
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Password: stE5tawR
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Enter the creds and login the following screen will appear:
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Selecting "Users" would be the main option to select from this page
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Create User: If there isn't a profile for the fax/eFax, the user would need to be created, to create the user, click "Create User" and the following will show:
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To setup fax to email, use the following:
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Enter Login Name (typically email address)
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Set Password
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Global Configuration
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-Check "SSL Fax"
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-Check "Allow Resend Fax"
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-Check "Allow PC to Fax"
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-Check "Receive faxes as PDF"
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Fax to Email Configuration
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-Check "Allow Fax to Email"
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-Enter Email Address
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-Enter Fax Number
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Fax Confirmation Settings
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-Receive Email Confirmation
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-Enter Email Address
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-Check "Failure" and "Success"
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Billing Settings
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-Check "Reset usage every 1st of the month"
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-Tariff: "1in1out"
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-Company: "_NO_COMPANY_"
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Save
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Fax to email requires no physical equipment, but does require a driver. Below is the document with the drivers and instructions on how to install:
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<<eFax Setup.docx>>
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Fax to Fax
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Faxing from a fax machine would need an ATA to transmit the phone line from Analog to Ethernet. Connect the Ethernet cord from the back of the ATA and plug into a working jack. Setup the "Create User" as it would be done for an eFax, but with a few changes.
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Listed below are the changes:
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To setup fax to fax, use the following:
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Enter Login Name (typically email address)
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Set Password
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Global Configuration
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-Check "SSL Fax" -Check "Allow Resend Fax" -Check "Allow PC to Fax" -Check "Receive faxes as PDF"
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Fax to Fax Configuration
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-Check "Allow fax to fax"
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-Check "Deliver fax when ATA is offline"
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-Enter the mac address (No :, just numbers and letters)
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-Line 1 – Fax2fax – No. Enter fax number (just numbers)
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-Check "Deliver Fax to Fax Machine"
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Fax Confirmation Settings
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-Receive Email Confirmation -Enter Email Address -Check "Failure" and "Success"
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Billing Settings
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-Check "Reset usage every 1st of the month" -Tariff: "1in1out" -Company: "_NO_COMPANY_"
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Save
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Reports
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Checking reports will be helpful, in the sense that someone is unable to fax in/out using either email and/or fax machine. Below is how to access the reports on the fax portal
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Click on "report" next to the fax client and the following will appear:
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Select the date requested and click on "show report" The next page will show:
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This is the page that will show the information about a sending fax and/or receiving faxes
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-Status – If it is fax to fax or fax to email
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-FaxID – the information needed to troubleshoot with Pangea
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-UserID – Is the User ID from the search page
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-Time – what time it was sent or received
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-Rate – How much each fax costs
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-Pages – How many pages were faxed
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-Duration – How long it took to send or receive the fax
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-User Cost – Rate x Pages
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-Email – If the fax was set to email to address
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-Orig Phone Number – where the fax went or came from
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If there are any technical questions, reach out to Pangea at 503-221-1111 |