1.4 KiB
1.4 KiB
| Provisioning & Onboarding | ||
| K-12 Teams Provisioning: | Phillips Lazarz | Provisioning and onboarding for K-12 school districts. |
| New Customer Cutovers: | Chris Tiefel | Customers who have just been cut over to our phone system. |
| Number Porting & Comm-Core Customer Onboarding: | Chris Tiefel | Porting numbers and onboarding Comm-Core customers. |
| Post-Migration Support: | Phil or Wes | Customers who have migrated to a new phone system or datacenter. |
| Support | |
| After-Hours PBX Reboots: | Max Wagner |
| E911-Related Issues: | Chris Tiefel |
| Core Contact Programming Issues: | Josh Becker |
| Thread Admins: | Greg Knopp & Wes Payton |
| IronScales (Phishing Email Protection): | Tier 3 Technicians |
| Security & Surveillance: | Eric Moore |
| Sales & Billing | |
| VTG Sales: | Extension: x612 |
| Comm-Core Sales: | Extension: x615 |
| Billing Inquiries: | Accounting Team Extension: x5554 Scope: Customer billing, invoices, and payments. |