24 lines
1.4 KiB
Markdown
24 lines
1.4 KiB
Markdown
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|Provisioning & Onboarding| | |
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|K-12 Teams Provisioning:|Phillips Lazarz|Provisioning and onboarding for K-12 school districts.|
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|New Customer Cutovers:|Chris Tiefel|Customers who have just been cut over to our phone system.|
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|Number Porting & Comm-Core Customer Onboarding:|Chris Tiefel|Porting numbers and onboarding Comm-Core customers.|
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|Post-Migration Support:|Phil or Wes|Customers who have migrated to a new phone system or datacenter.|
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|Support| |
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|After-Hours PBX Reboots:|Max Wagner|
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|E911-Related Issues:|Chris Tiefel|
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|Core Contact Programming Issues:|Josh Becker|
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|Thread Admins:|Greg Knopp & Wes Payton|
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|IronScales (Phishing Email Protection):|Tier 3 Technicians|
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|Security & Surveillance:|Eric Moore|
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| ------------------ | --------------------------------------------------------------------------------- |
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| Sales & Billing | |
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| VTG Sales: | Extension: x612 |
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| Comm-Core Sales: | Extension: x615 |
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| Billing Inquiries: | Accounting Team Extension: x5554 Scope: Customer billing, invoices, and payments. | |